Privacy Policy

Last updated: February 2026

1. Data Controller

The data controller is: PERSONNALISÉ – EI
Email: hello@personnalise.co

2. Purpose of Processing

Personal data collected through forms or purchases is used for:

• order processing,
• personalized formulation of supplements,
• shipping of products,
• subscription management,
• personalized follow-up in the event of a re-analysis,
• sending informational emails or newsletters (if the customer has consented),
• the proper functioning of the website and its payment tools (Stripe).

3. Data Collected

The following may be collected:

• first and last name, postal address, email address, phone number (optional),
• responses to the wellness questionnaire,
• hair analysis results,
• order history,
• newsletter subscription preference,
• payment data (managed exclusively by Stripe, not stored by the Seller).

4. Legal Basis

Processing is based on:

• performance of the contract (purchase, formulation, delivery),
• consent for communications and newsletters (opt-in checkbox),
• legitimate interest for certain technical features of the website.

5. Sharing with Third Parties

Data may only be shared with:

• the analysis laboratory, to carry out the test,
• the partner pharmacy, for supplement formulation,
• technical tools (Stripe, etc.), strictly within the scope of their function.

No data is sold, transferred, or used for external commercial purposes.

6. Retention Period

• Analysis results are retained for 5 years to ensure personalized follow-up.
• Order-related data is retained in accordance with legal accounting obligations (generally 6 years).
• Email addresses for the newsletter are retained until unsubscription.

7. Security

Data is stored using secure tools accessible only to the Seller. Technical and organizational measures are in place (secure authentication, strong passwords, restricted access).

8. Your Rights

In accordance with applicable regulations, you have the following rights:

• Right of access, rectification, objection, and erasure,
• Right to data portability and to restriction of processing.

For any request: hello@personnalise.co

9. Cookies

The website uses cookies for navigation, analytics, and performance purposes. On your first visit, a banner allows you to accept or decline them.

10. CNIL (French Data Protection Authority)

In accordance with the French "Informatique et Libertés" Act and the General Data Protection Regulation (GDPR), this processing is exempt from declaration to the CNIL (exemption No. 7) but complies with data protection principles. If you wish to file a complaint, you may contact the CNIL (www.cnil.fr) or, if you reside outside France, your local data protection authority.

11. Updates

This policy may be amended from time to time. The applicable version is the one displayed on the website at the time of your visit.